Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to use for exchange only, please see below for more information on our return policy.  


All returns must be postmarked within 14 days of purchase date. All returned items must in new and unused condition, with all original tags and labels attached.  

Return Process 

To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:  

Doctors Without Borders (MSF) Southern Africa  

9th Floor, Zurich House, 70 Fox St, Marshalltown, Johannesburg, 2001 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 10 days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.  


Please note we can only issue a refund of your purchase if the item has not been shipped to your address, all other returns will be processed under our exchange policy.  


For defective or damaged products, please us at the contact details below to arrange a refund or exchange  

Please note: 

  • Sale items are FINAL SALE and cannot be returned.  


If you have any questions concerning our exchange policy, please contact us at: